Returns

Return Policy

We hope you enjoy your purchase with Stix and Roses! If you are not completely satisfied, please contact hello@stixandroses.com to let us know how we can help.

You can return your purchase from Stix and Roses within 14 days of the delivery date. All SALE items, masks, candles, swimwear, shoes, beauty and jewelry are FINAL SALE. 
 
Here’s how:
  • Contact us at hello@stixandroses.com to fill out a Return Form and get a return shipping label.
  • Make sure the merchandise you return is in its original condition, unworn, tags attached and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • Use the pre-paid USPS Return Label sent to you and leave the package at a USPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
 
If you would prefer to use your own shipping methods please see below.
Return item(s) to:
Stix and Roses
4001 N. Springfield Ave
Chicago, IL 60618

Stix and Roses is not responsible for any theft or loss during transport; therefore, we highly suggest using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item. 

Once your return is received and processed, you will receive an Exchange Notification via email and the order amount will be applied to a store credit. Please allow 7-10 business days for your credit to post.
Exchanges

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.
Contact us at hello@stixandroses.com, to fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.
You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.    
                                                                          

Custom Orders:

A non-refundable deposit is required in order to start the custom design process. The final payment for custom design is due at time of completion. Because of the custom nature of our work, please note, that all custom purchases are final. Included with purchase is: one required sample fitting and one set of alterations at time of sample fitting. Any and all alterations/design changes after sample fitting, are additional expenses. If you receive your item and any additional alterations need to be made, we offer tailoring and alterations services at an additional rate of $35/hr + any additional materials/or shipping costs covered by the customer.

Questions about your return? Contact hello@stixandroses.com.