You can return any item purchased on Stix and Roses within 14 days of the delivery date.
- Contact us at firstname.lastname@example.org to fill out a Return Form and get a return shipping label.
- Make sure the merchandise you return is in its original condition, unworn, tags attached and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid USPS Return Label sent to you and leave the package at a USPS drop-off location.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Stix and Roses is not responsible for any theft or loss during transport; therefore, we highly suggest using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item.
Once your return is received and processed, you will receive an Exchange Notification via email and the order amount will be applied to a store credit. Please allow 7-10 business days for your credit to post.
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 14 days of delivery date.
Questions about your return? Contact email@example.com.